Privacy Policy

This Privacy Policy describes how SokoroDesign (hereinafter referred to as Biotexnia Epiplon Efstathios Nikolaou) processes and protects your privacy and personal data according to the General Data Protection Regulation (GDPR).

We are very sensitive about the security of personal data such as names, addresses, telephone numbers and email addresses. Therefore, we conduct our online activities in compliance with the respective statutory provisions relating to data protection and data security.

Personal data

By principle, protection of your personal data is of our highest priority.

Personal information will only be used to complete your order and communicate with you.

Personal data you consent to provide are used exclusively by SokoroDesign with the aim of promoting and implementing our trading relation. SokoroDesign acts in accordance with the current legislation. No one is allowed access without complying with the provisions of Law 2472/97 on protection of personal data as currently in force. Your personal data are secure for as long as you are a registered member of SokoroDesign e-shop and are deleted if and when requested by you.

  • Customer’s Rights and Responsibilities

It is required of the customer to register to the SokoroDesign e-shop after accurately filling in the relevant form with all the information needed to proceed to the intended purchases. The customer is obliged to provide an address (of residence or of work) for the products’ delivery which will take place during working days and hours. In case of incorrect or misspelled shipping address, liability lies exclusively with the customer.

The customer as end user accepts delivery terms. The customer acknowledges that the colour’s performance as depicted by electronic devices, whose settings are affected by many parameters and are defined by the capabilities of each appliance and the producer’s tools, may deviate from reality regarding levels of hues and tones.

Payment Methods

Payments on the online store are made exclusively via PayPal or Payment on Delivery (POD). The customer is responsible for successful completion of payments.

Pricing policy

The customer pays the product price as indicated in the price list at the time the order is placed. Final prices include VAT though not delivery charges. Those are payable by the purchaser and added to the order’s final confirmation step.

Product delivery estimates

Delivery is estimated to 7 working days after the order is placed.

Shipping policy

The product will be shipped by Hellenic Post (ELTA). The estimated delivery time varies from 3 to 7 working days.

Production time

Please bear in mind that crafting of each product begins at our workshop immediately after the order is placed. Production time varies between 3 to 5 working days.  Products in stock are ready to be shipped as soon as the order is placed.

ATTENTION! This shipping policy does not apply to Wholesale Customers. For wholesale orders, please check Wholesale Rules.

Return & Refund Policy

  • Refunds

Once your returned item is received and inspected, an email will be sent to notify you of its receipt. We will also inform you as to the approval or not of your refund. Refund will be paid to the customer in the same payment method as initially chosen without including shipping or additional costs.

  • Exchanges

Products can be exchanged with a product of the same value.

  • Shipping

Clients who wish to return an item are responsible for covering shipping costs. As mentioned above, shipping costs are non-refundable.

To return your product, please send it to the following address:

4 Eirinis St.

Parodos Krystalli

Agrinio P.C:30132

Aitoloakarnania, Western Greece